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25 Years in estate agency

20140124-071202.jpgOn May the 15th 1989 I started work in Jose Collins in Penzance as a negotiator.
Over the next 12 years, I took and passed Reading University, College of Estate Managements’ Certificate of Residential Estate Agency and, The National Association of Estate Agents Certificate of Practice in Estate Agency (parts i & ii).
I spent 6 months working in Redruth and then went on to Helston with Black Horse Agencies as a Senior Negotiator. From Helston, I was promoted to the flagship office for Cornwall in Truro. By this time, I was holding a senior role in the Cornwall branch of The National Association of Estate Agents.

I then moved back to Penzance with General Accident Property Services (now YourMove) to save a branch that was due to close which was promptly turned around into a profitable success. After four years in the corporate world and, having now started to work for the NAEA Nationally, I decided to take the independent route and struck up a partnership with another local firm of estate agents, setting up a new office in Helston.

Unfortunately, the partnership did not work out and so, in 2001, I went solo, setting up PDQ “Where your home is number one, not one of a number!”

Since then, my team and I have won numerous accolades for our customer service and innovation in estate agency and I have also worked at governmental level with The National Association of Estate Agents, to try to bring greater professionalism and consumer protection into estate agency.

PDQ were also the first estate agents in the UK to hold The Campaign for Plain English’s ‘Honesty and Clarity’ mark and I was selected by Tesco/ RBS to act as their sole consultant on an eight month estate agency project.

In 2009, I re-joined the Territorial Army with a view to deploying to Afghanistan. For the next 18 months, as one of the oldest Riflemen ever to go through basic training at Catterick, I trained hard in order to serve with 1 Rifles as part of 3 Commando Brigade’s Herrick 14 tour.

Unfortunately, I was sent home ill within a week of arriving in Afghanistan and spent the next ten months unable to drive or walk any great distance. Fortunately, during this time, the office was being more than ably run by my trusted colleagues, Helen Oliver (now Retallack) and Jenny Smallwood who, also set up the new lettings department which, within just the first few months of opening was shortlisted for a National award. It was during my illness that I started to pioneer the use of Social Media to help promote customers homes’

Since my return to the business, I have been working hard to expand and build the business back up after the tough economic times of the past few years and the office now employs 8 full and part-time people, and is rapidly gaining market share across West Cornwall to match it’s reputation as one of

“Britain’s best small estate agents – The top 20 small estate agents in Britain who go above and beyond to help their customers.” As mentioned in The Telegraph, in January 2013

I have never kept count of the number of transactions I have been involved with over the years but, it must run into many thousands. I take great pride and pleasure (and some terror) to have been so closely involved with the purchase and sale of so many people’s homes over the past quarter of a Century. Marketing someone’s home is a terrific responsibility and one that I take very seriously and, I know my colleagues do too. Selling a property is usually carried out at other times of upheaval in life such as a change in jobs, family circumstances etc and so, often carries with it a great deal of stress for the owners and buyers. Our job, as agents, is to try to help reduce that stress whilst still ensuring that our customers achieve the best price possible for their home.. I can’t say whether there will be another 25 years, as that would take me well into my dotage but, I am certainly looking forward to helping a few thousand more people find their dream home before I hang up my laser tape measure.

Chris can be contacted at Helston on 01326 561561 or in Penzance on 01736 339143 or, you can follow him on Twitter, FacebookInstagram and Pinterest: @PDQProperty
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About Chris Wood: Chris is an estate agent with over 25 years of property experience. His business, PDQ Estates Ltd is based in Penzance and Helston, West Cornwall. He has worked with all sizes and types of businesses from single office independents to the management team and board of RBS and Tesco. A former President Elect of the NAEA and board member of NFoPP until he resigned in 2009, Chris has always championed the highest professional standards for estate agents in the UK. No stranger to the media, he has appeared on various programs including BBC, News 24, ITV, independent and BBC radio and is a regular contributor to trade journals, local and national Newspapers. Chris is on Klout LinkedIn Ecademy Facebook and Twitter Married to Amanda, they live in Penzance with their children who are slowly flying the nest, along with their three spaniels. In his spare time; Chris likes to keep fit and is a long-standing member of the Territorial Army. In 2010 he mobilised for a tour of duty in Afghanistan with 1 Rifles as part of 3 Commando Brigade.

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